Terms & Conditions
Australian Sales Only
We only sell and ship Products within Australia. We will not make deliveries outside of Australia.
Legal Capacity To Transact
If you are under the age eighteen (18) years you cannot place orders with us.
By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.
Should we suffer any damage or other losses as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with us.
Payment Methods And Processing
We currently only accept PayPal.
Payment processing will not begin until we receive all the information we need.
Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day.
Business days are Monday through Friday, excluding Victorian Public holidays.
We process PayPal payments after you click the "Submit My Order" button.
For PayPal payments we will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase.
• You may be required to provide further identification for additional security reference checks.
• If your PayPal payment is funded by an echeque this may substantially delay processing your Order while payment clears.
All purchases through this website include GST unless otherwise stated on a Product listing.
Delivery Of Your Products
Delivery time generally takes up to 15 working days from the date your payment is received. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame.
Title and risk of loss to all Products will pass to you on delivery.
Consumer Rights when Returning A Product
We do not offer refunds, credit or replacements if you have changed your mind about the product, made an incorrect choice, or failed to verify and accurately provide information when placing an Order.
Dead On Arrival Products – (DOA)
A product is considered DOA if it shows symptoms of failure, or is discovered to be broken when first taken from its packaging.
A member of our Customer Service team will provisionally determine whether the Product is DOA. Where a Product is provisionally determined as DOA we will arrange to replace the Product.
Refunds will only be offered where a replacement Product cannot be provided.
Where we have provisionally determined that a Product is DOA, return shipping will be arranged at our expense.
If the Product is deemed by Customer Services NOT to be DOA, we reserve the right to refuse to replace the Product or offer you a refund for the Product.
When a Product is replaced, your replacement Product becomes your property and the returned DOA Product becomes our property.
When a refund is given, the returned DOA Product becomes our property.
We reserve the right to test any returned DOA Product. If the condition of the Product was misrepresented to us by the customer, we will impose a $35 handling and administration fee.
Product Problems After Delivery
If your item arrives DOA (Dead On Arrival) or you find a defect arises after delivery and a valid claim is received by Customer Service within 30 days of delivery. We will exchange the Product where possible, or refund you the purchase price of the Product. Should you contact us outside the 30 day period, Customer Service management will consider each claim on a case by case basis on its merits.
Where we agree to replace the Product or refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product if the item is sent after 30 days from dispatch.
We will make arrangements with you for the return of the Product.
The delivery time for replacing the Product will be around the same as for the original Product.
Replacement Products are provided with the same Limited Warranty as the returned Product.
All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that were shipped with the Product.
Organising the Return of DOA Products
DOA Products must be returned whenever we agree to replace the Product or provide you with a refund.
When a Replacement Product is arranged:
• A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned DOA Product.
• The delivery time for the replacement Product will be around the same as for the original DOA Product.
• Replacement Products are provided with the same Limited Warranty as the DOA Product.
When a Refund is arranged:
• Refunds include all shipping and associated costs for the DOA Product.
• No refund will be given to you until we have received the DOA Product from you.
• Refunds will be issued by cheque, Direct Debit or via PayPal.
Some Products - Manufacturer Only Warranty
Some Products sold through us are serviced and supported exclusively by their manufacturer in accordance the warranty information provided with the Product.
For items advertised and sold with manufacturer’s warranty, we would ask you to contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms. If the manufacturer is unable to comply, we will replace the item or issue a refund of your purchase price for that item.
We shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of us. Any unauthorized assignment shall be deemed null and void.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
Under the Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, any liability in us for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option of us, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).
Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
We reserve the right to change the Terms and Conditions of sale at any time.