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Frequently Asked Questions

Sally-Anne offers a range of psychology services at her clinics, some of them are listed here:

Adult Psychology

Child / Adolescent Psychology

Family Psychology

Stress / Anxiety Management

Depression Management

Cognitive Assessments

The Australian Psychological Society currently recommends a standard hourly fee of $260 (until June 2021).

Sally-Anne charges less than the recommended fee to ensure that it is affordable to those in need.  Health Care Card holders / Pensioners may receive a reduced fee when they pay at the time of consultation upon presentation of their card. These sessions are available most days before 4pm.  Those who have private health insurance may be able to claim a rebate through their fund - please contact your insurer prior to your first session for more specific information. 

You may claim a Medicare rebate of $128.40 for up to 10 psychological services if you have an appropriate referral from your doctor **

Due to COVID-19 you are now permitted to have an EXTRA 10 sessions per calendar year (but it will require a new referral after you have completed 10 sessions).


CURRENT FEES (valid until June 2021)

Standard Consultation

$245 
50+ minutes

Rural & Remote Consultation

$220
50+ minutes

Group Sessions

$105 
3 or more individuals

Telehealth / Telephone Consultation

$245
50+ minutes

Rural & Remote Telehealth Consultation

$220
50+ minutes

Cognitive Assessment 

$900
Includes intake session, assessment, statistical analysis, comprehensive report, and feedback session.

ADF / WorkSafe / VoCAT / TAC 

$0
No cost to client

Speaking Engagements / Presentations

$0

Please contact us to discuss details and costs.

"Stomp Out The ANTs" PROGRAMS

$499
For the 5 week program.  A Medicare Rebate of $163.00 applies to eligible students (OR check with your health fund regarding rebates for group sessions).  Contact us for upcoming dates.

PARENT PROGRAM - "Stomp Out The ANTs"      

$198
For the 2 week program.   Contact us for upcoming dates.

Reports, feedback, "chats", emails etc.

$245*
* People seeking feedback, reports, emails, conversations, etc. outside their sessions will be charged pro-rata.

NB. Travel incurs an extra fee - $1 per kilometre of travel to and from Blackburn which includes petrol costs and time taken.  Please discuss this with the psychologist at the time of booking. 

Health Care Card holders / Pensioners may receive a reduced fee when they pay at the time of consultation upon presentation of their card.

Those who have private health insurance may be able to claim a rebate through their fund - please contact your insurer prior to your first session for more specific information.

You may claim a Medicare rebate of $128.40 for psychological services if you have an appropriate referral from your doctor.

All you need to do is visit your local doctor or GP and explain your circumstances.  They will usually ask you to fill out a form to determine if you are eligible for a Mental Health Treatment Plan.

If you have a mental health disorder, you and your doctor can create a plan to treat it, usually referring you to a psychologist like Sally-Anne.


** The following conditions may meet the criteria for a Medicare "Mental Health Care Plan" under the Better Access program. 

  •   Alcohol use disorder
  •   Adjustment disorder
  •   Attention deficit disorder
  •   Bereavement disorder
  •   Bipolar disorder
  •   Chronic fatigue
  •   Conduct disorder
  •   Co-occurring anxiety and depression
  •   Depression
  •   Dissociative disorder
  •   Drug-use disorder
  •   Eating disorders
  •   Enuresis
  •   Generalised anxiety disorder
  •   Mental disorder, not otherwise specified
  •   Obsessive compulsive disorder
  •   Panic disorder
  •   Phobic disorder
  •   Post Traumatic stress disorder (PTSD, PTSI)
  •   Psychotic disorders
  •   Schizophrenia
  •   Sexual disorders
  •   Sleep problems
  •   Unexplained somatic complaints

Most people attend up to 6 sessions with the option of a further 4 sessions in a calendar year, but the amount of therapy will depend on the issues and the needs of the client.

Some clients only need a few sessions, and some may require sessions across many years.

Due to the recent COVID-19 impact on Australians, clients now have access to a FURTHER 10 sessions per year (ie. 20 sessions per calendar year) until 2022.

Payment is required at the conclusion of each consultation. Payment can be made by Cash, Credit or Direct Deposit. 

Please note that this office uses Halaxy, and the current charge for Credit Card payments is 1.9% + $1.00 of the consultation fee.

If you need to change or cancel an appointment, it is essential that you give at least 48 hours notice.  On these occasions, it is unlikely that this appointment will be filled which results in a loss of income for our practice. 

More importantly it also means that other clients who needed this appointment time have also missed out.  We therefore have a strict policy that you pay for the non-attended session (+G.S.T.). If less than 48 hours notice is given, then $100 (+G.S.T.) may be charged.  Please note that there is no Medicare rebate available for cancelled/missed appointments.


For workshops or presentations, at least one week's notice is required if it is necessary to cancel (again, fees may apply).

Psychologists collect personal and health related information about clients for the purpose of providing a highly specialised service.

Sally-Anne and her colleagues abide by a strict Code of Ethics that is set by the Australian Psychological Society. This code protects the interests of the clients and ensures that all information remains confidential except in particular circumstances.

All personal information held by these professionals will remain confidential and secure except in certain situations, which may include the following:

• It is subpoenaed by a court of law.

• Failure to disclose it would place the client or another person at risk.

• The client gives written consent for information to be released to another person/organisation.

• The client's information (name and contact details only) may be given to a collection agency if payments are defaulted.

Visit our complete privacy policy here.

Telehealth sessions take the same amount of time and preparation for a psychologist as a face-to-face session does. The psychologist needs to set aside time to plan, organise paperwork & the technologies prior to the session, administration obligations, contact relevant professionals, then additionally must purchase, undergo training and set up the video-conferencing platform.

All of this is done to ensure the highest level of service, care and safety for each of our clients.

To book an appointment at Blackburn, simply select the service that you want, choose a time that suits you and fill in your information. We will respond to you within 2 business days.

Limited session times have been made available online, so please contact us if you cannot see an appointment time that suits you.

If you would like to book in to our Cowes or Hastings practices, please fill the request below and we will offer you some options for those locations.

No, we do not bulk bill, but we charge less than the APS Recommended Fees. We offer a high standard of care as a private billing clinic. We believe that it is important for clients to value their therapeutic process and invest in the process.
As psychologists, we invest in our training, ongoing professional development, supervision, and we are required to complete a specified amount of hours in these activities every year to maintain our registration and improve our skills.
We also invest in the standard costs involved in running a business, which includes utilities, room rental, phone & internet, computers & iPads, cameras & Telehealth platforms, cognitive test kits, other resources/assessments, travel between local & rural practices, bank & program fees, tax, superannuation, holiday and sick leave, etc.
Please note: We understand at times that things can be difficult at times, so please contact us if you would like to discuss options for reducing the gap please contact me.

CANCELLATION POLICY

We set aside an hour for you in our day.  There are only limited hours/sessions in a day that we can see clients, so if you need to change or cancel an appointment, it is important that you give 48 hours’ notice or you may be required to pay for the non-attended session. 
Make sure that you remember your appointment day and time.  We wait in our office and cannot make phone calls or complete other tasks if we believe you are simply running late. 

For workshops or presentations, at least one week's notice is required if it is necessary to cancel (fees may apply). 


EMERGENCY
If you need immediate assistance please call 000 or Lifeline 13 11 14
Clinic Address
P.O. Box 2324,
Blackburn South, Victoria
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