Frequently Asked Questions

Sally-Anne offers a range of psychology services at her clinics, some of them are listed here:

Adult Psychology

Child / Adolescent Psychology

Family Psychology

Stress / Anxiety Management

Depression Management

Cognitive Assessments

Our Psychology Fees:

We understand that the decision to seek therapy is an important one, and we are committed to providing our clients with the highest quality of care.  Our psychologists have undergone extensive training and have many years of experience working with clients to achieve positive outcomes.  We also invest in ongoing professional development to ensure that we stay up-to-date with the latest research and techniques in the field of psychology.

Furthermore, we believe that therapy is an investment in your overall well-being, and that the benefits of our services are worth the short-term cost.  

We offer a range of payment options for clients including credit cards, direct debit, and cash.

You may claim a Medicare rebate of $131.65 for each session up to 10 psychological services per calendar year if you have an appropriate referral from your doctor **

CURRENT FEES (valid until June 2023)

NB. Travel incurs an extra fee - $1 per kilometre of travel to and from Blackburn which includes petrol costs and time taken.  Please discuss this with the psychologist at the time of booking. 

** A valid referral MUST include the following:

(1) a LETTER asking the clinical psychologist to see the patient, (2) date, (3) patient's name, d.o.b. & address, (4) symptoms or diagnosis, (5) the number of sessions required, (6) statement regarding a MHCP being in place, (7) referrer's name & Medicare provider number, & (8) referrer's signature.

As a private practice 

Health Care Card holders / Pensioners may receive a reduced fee when they pay at the time of consultation upon presentation of their card.  Please note that there are limited spaces weekly and it first come first served.

Those who have private health insurance may be able to claim a rebate through their fund - please contact your insurer prior to your first session for more specific information.

You may claim a Medicare rebate of $129.55 for psychological services if you have an appropriate referral letter from your doctor.

All you need to do is visit your local doctor or GP and explain your circumstances.  They will usually ask you to fill out a form to determine if you are eligible for a Mental Health Treatment Plan.

If you have a mental health disorder, you and your doctor can create a plan to treat it, usually referring you to a psychologist like Sally-Anne.

** The following conditions may meet the criteria for a Medicare "Mental Health Care Plan" under the Better Access program. 

•   Alcohol use disorder
•   Adjustment disorder
•   Attention deficit disorder
•   Bereavement disorder
•   Bipolar disorder
•   Chronic fatigue
•   Conduct disorder
•   Co-occurring anxiety and depression
•   Depression
•   Dissociative disorder
•   Drug-use disorder
•   Eating disorders
•   Enuresis
•   Generalised anxiety disorder
•   Mental disorder, not otherwise specified
•   Obsessive compulsive disorder
•   Panic disorder
•   Phobic disorder
•   Post Traumatic stress disorder (PTSD, PTSI)
•   Psychotic disorders
•   Schizophrenia
•   Sexual disorders
•   Sleep problems
•   Unexplained somatic complaints

Most people attend up to 6 sessions with the option of a further 4 sessions in a calendar year, but the amount of therapy will depend on the issues and the needs of the client.

Some clients only need a few sessions, and some may require sessions across many years.

Due to the recent COVID-19 impact on Australians, clients now have access to a FURTHER 10 sessions per year (ie. 20 sessions per calendar year) until June 2022.

Payment is required at the conclusion of each consultation. Payment can be made by Cash, Credit or Direct Deposit. 

Please note that this office uses Halaxy, and the current charge for Credit Card payments is 1.9% + $1.00 of the consultation fee.

If you need to change or cancel an appointment, it is essential that you give at least 48 hours notice.  With less notice it is unlikely that this appointment will be filled which results in a loss of income for our practice. 

More importantly it means that other clients who needed this appointment time have missed out.  We therefore have a strict policy that you pay for the non-attended session (+G.S.T.). If 24 - 48 hours notice is given, then $100 (+G.S.T.) may be charged.  Please note that there is no Medicare rebate available for cancelled/missed appointments.

For workshops or presentations, at least one week's notice is required if it is necessary to cancel (fees may apply).

Telehealth sessions take the same amount of time and preparation for a psychologist as a face-to-face session does. The psychologist needs to set aside time to plan, organise paperwork & the technologies prior to the session, administration obligations, contact relevant professionals, then additionally must purchase, undergo training and set up the video-conferencing platform.

All of this is done to ensure the highest level of service, care and safety for each of our clients.

CANCELLATION POLICY